ORINDA, CA -- (MARKET WIRE) -- 09/22/06 -- The "Automated Name and
Address Capture: Higher Quality Data & Less Manual Entry" white paper
from 411XML(r) details ways speech-technology hosts and developers can
totally automate the capture of inbound caller data.

The paper discusses how providers can offer 100 percent solutions by
streamlining three basic automation tasks: data, services and
implementation. Process challenges are addressed with remedies, such
as pre-populated forms for call centers and IVR-enabled (interactive
voice response) card transactions.

"Automating the capture of name-and-address information is critical
for such consumer activities as registration, activation and
purchase," explains Richard Weerts, principal of 411XML. "Speech
technology is more efficient and cost-effective for this purpose than
Web and live call centers."

The relative merits of scanned or transcribed data, digitally
aggregated telephone company data, caller name identification (CNAM)
and blended data are discussed. Pros and cons of these data sources
are analyzed and price points listed.

Service considerations include local installation, batch and Web
services. The issues of confidentiality and security are examined, and
recommended criteria for a data vendor presented.

Finally, the implementation process for licensing or contracting for
the data and plugging into a given application are examined. The
importance of integrating the name-and-address information with
contingent transcription services is discussed, and criteria for
selecting a transcription service examined.

The free white paper is available at www.411XML.com

Background on the Author

Richard Weerts, author of the paper, has been involved in the online
directory information business for more than four years. Most recently
he was the COO of 555-1212.com, Inc., a subscription based consumer
and small business online service for telephone-company-based
directory assistance. Weerts has experience working directly with all
types of business customers of directory data, including XML Web
service consumers, batch and custom HTML interfaces.

About 411XML(r)/National Directory Information Services, LLC

National Directory Information Services, LLC is the leading developer
of automated directory assistance information for companies that need
fast and accurate electronic data for sales, customer care and
operations. The company's primary product line, 411XML, provides
directory data in real time to interactive voice response
applications, call center agent screens or any Internet-enabled
application with an unprecedented level of accuracy. The privately
held company is headquartered in Orinda, California. For more
information, call (800) 396-3179, email info@411XML.com or go online
to www.411XML.com.

411XML is a registered trademark of National Directory Information
Services. Other product or company names may be trademarks or
registered trademarks of their respective owners.