EDS Website Ranked Number One in Customer Respect By Leading International
Research and Consulting Firm
EDS Achieved Highest Ranking Among Other High-Technology & Computer Firms in
Treatment of Online Customers
PLANO, Texas, Jan. 9 /PRNewswire-FirstCall/ -- EDS (NYSE: EDS) today
announced it achieved the highest ranking for online customer service
among high-technology, computer firms in the Customer Respect Group's
Q1 2006 Online Customer Respect Study.
The report, released today, measured corporate performance from an
online customer's perspective and assigned a Customer Respect Index
(CRI) for each company reviewed. The Customer Respect Study is the
only study to provide an objective and consistent measure of a
customer's experience when interacting with companies via the
Internet.
"It is important for EDS to ensure the customer experience on our
website reflects our ability as a technology services company to
deliver operational excellence," said Jeff Baum, EDS Vice President,
Global Communications. "Clearly, technology companies are expected to
be more advanced in areas such as online communications but EDS has
worked hard to exceed this expectation."
Criteria used to measure customer respect included: responsiveness in
returning customer emails; privacy practices; and transparency and
clarity of policies and practices. EDS received an excellent rating in
all categories based on its proven success in each one.
To view the full report or get more information about the Customer
Respect Group, an international research firm that focuses on how
corporations treat their online customers, visit
http://www.customerrespect.com .
About EDS
EDS is a leading global technology services company delivering
business solutions to its clients. EDS founded the information
technology outsourcing industry more than 40 years ago. Today, EDS
delivers a broad portfolio of information technology and business
process outsourcing services to clients in the manufacturing,
financial services, healthcare, communications, energy,
transportation, and consumer and retail industries and to governments
around the world. With $20.7 billion in 2004 revenue, EDS is ranked
95th on the Fortune 500. Learn more at http://www.eds.com .
CONTACT:
Julie Hines - EDS
972 605 7259
julie.hines@eds.com SOURCE Electronic Data Systems Corporation
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EDS Website Ranked Number One in Customer Respect
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