EMA Announces Release of SLM Solutions: An Online Buyer's Guide

Industry First Comprehensive On-Line Guide of Service Level Management
Products and Services


BOULDER, CO -- (MARKET WIRE) -- 01/12/06 -- Enterprise Management
Associates, a leading provider of enterprise management analyst
services, consulting, and research, announced today the release of SLM
Solutions: An Online Buyer's Guide.
(www.emausa.com/slm/register.php?ls=guidepr0106)


The guide gives users a single repository of information on the
service level management solutions in the marketplace today, along
with best practices for implementing SLM initiatives. A powerful
search engine allows users to find the SLM solutions right for their
needs. Our compare function allows users to see their chosen solutions
side-by-side, feature-by-feature. Users can then drill down into
specific solutions to get detailed information and EMA's expert,
vendor neutral analysis of its strengths and weaknesses.


SLM Solutions: An Online Buyer's Guide lists the top seventy-five SLM
vendors and their SLM products and services. A powerful search engine
provides users multiple ways to find SLM solutions based on the
features that are important to them. Once users have narrowed down the
possible solutions, they can do side-by-side comparisons of their
selected solutions. But the guide doesn't just help the user
community. Vendors appreciate the ability to reach out to the user
community in this unique forum.


"EMA's online buyer's guide gives Keynote an important forum for
reaching out to the IT community," said Tony Simpson, Director of
Corporate Marketing for Keynote. "Users can find us through the guide,
dive into our solution through the recorded presentation, and get into
contact with us if they like what they see. This allows us to really
differentiate from the other solutions in the marketplace."


"EMA has provided thought leadership for Service Level Management for
years," commented Uwe Aicheler, ITSM Program Manager for Hewlett
Packard, "EMA's insight into the needs of consumers has been very
helpful to us in shaping our product direction. The buyer's guide will
be a catalyst for further interaction with the organizations we are
supporting via our solutions."


The guide also contains a wealth of information and best practices for
SLM. There is an excellent introduction to SLM starting with a basic
definition, its history, common drivers and barriers and a brief
synopsis of the current market landscape and trends. This is followed
by a definition of terms such as service level objectives, service
level agreements, service level indicators and other concepts
important to SLM. EMA shares its basic methodology for selecting the
correct tools, including very helpful tips on making a business case
for service level management.


"The online buyer's guide is the latest evolution of our commitment to
providing the vendors and users of service level management a common
forum to exchange information. Going online allows us to provide IT
professionals a single source for information on service level
management solutions. It is part of our overall mission to help IT
organizations improve their service levels and align IT with the
business," said Rick Sturm, CEO of Enterprise Management Associates.
SLM Solutions: An Online Buyer's Guide is free to use, requiring only
a registration. To come check out the guide visit
(www.emausa.com/slm/register.php?ls=guidepr0106).


About Enterprise Management Associates


Enterprise Management Associates (EMA) is a leading provider of
enterprise management research, analyst and consulting services.
Delivering analyst guidance, research and consulting services, EMA has
helped hundreds of IT organizations improve their service levels while
aligning IT with the business. Founded in 1996, EMA is headquartered
in Boulder, Colorado. For more information about EMA, visit
www.emausa.com.


To use SLM Solutions: An Online Buyer's Guide, visit
www.emausa.com/slm/register.php?ls=guidepr0106.


(c) 2006 Enterprise Management Associates The Enterprise Management
Associates logo and all other Enterprise Management Associates product
or service names are registered trademarks or trademarks of Enterprise
Management Associates.